Customer Success Platforms Market vendors by Share & Growth Strategies – 2024 | MarketsandMarkets

[143 Pages Report] Customer success platforms market size, analysis, trends, & forecasts. The global market for customer success platforms categorized by application, solutions, services, deployment model, industry vertical, and by region.

Customer Success Platforms Market

Northbrook, IL 60062, USA, 2020-Sep-08 — According to a research report Customer Success Platforms Market by Application (Sales and Marketing Management, CEM, and Risk and Compliance Management), Component (Solutions and Services), Deployment Model, Industry Vertical, and Region – Global Forecast to 2024″, is expected to grow from USD 854 million in 2019 to USD 2,664 million by 2024, at a Compound Annual Growth Rate (CAGR) of 25.5% during the forecast period. Key factors driving the customer success platforms market include advent of cloud computing in customer success, demand for advanced solutions to monitor customer scores and reduce churn, and rising data volume due to increased digitalization.

Browse 73 market data Tables and 30 Figures spread through 143 Pages and in-depth TOC on “Customer Success Platforms Market – Global Forecast to 2024″

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North America to account for the largest market size during the forecast period

North America is expected to account for the largest market size in the overall customer success platforms market during the forecast period. This region houses some of the major vendors, such as Gainsight, Salesforce, Natero, Totango, Amity, Strikedeck, ChurnZero, UserIQ, and ClientSuccess. These players have their headquarters and direct sales offices in the region.

Market Players

The Customer Success Platforms Market comprises major solution providers, such as Gainsight (US), Salesforce (US), Natero (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), ClientSuccess (US), Bolstra (US), Salesmachine (US), UserIQ (US), Planhat (Sweden), AppsForOps (Australia), Catalyst (US), Armatic Technologies (US), CustomerSuccessBox (US), Clientshare (England), Wootric (US), Komiko (US), and Akita (Ireland). The study includes the in-depth competitive analysis of these key players in the customer success platforms market with their company profiles, recent developments, and key market strategies.

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Gainsight (US) is among the leaders in the customer success platforms market with a prominent customer base. It adopts a balanced approach of organic and inorganic growth strategies and continues to enhance its expertise in customer success through constant product enhancements, technology acquisitions, and partnerships. In October 2018, Gainsight acquired Aptrinsic, a private company having expertise in delivering advanced analytics and in-product engagement solution. Acquisitions, partnerships, and strategic alliances help the company innovate and enhance its existing solutions with new technology and expertise additions.

Salesforce (US) has a strong foothold in the customer success platforms market with a comprehensive Customer Relationship Management (CRM) and customer success platform. The company’s customer success platform delivers services across sales, marketing, engagement, commerce, analytics, enablement, and collaboration business functions, which mostly operate in the cloud platform. Furthermore, the company’s increasing revenue as well as growing investments in R&D enable it to innovate its products and meet the emerging needs of its customers. In September 2018, the company launched a new service, Customer 360, to provide access to unified customers’ data across the company’s apps.

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