Global BPO in Public Market Trends, Size, Status, Demand, Leading Players, Analysis and Forecast 2025

Albany, US, 2018-Jul-25 — /EPR Network/ —Currently, the titled “Global BPO in Public Market Size, Status and Forecast 2025″ is innovating itself due to the growing market trends and stiff competition in the global market. Recently, a fresh report focusing on the BPO in Public Market has been broadcasted to the huge database of Market Research Hub (MRH), which aims to present a decisive analysis of the major facts such as drivers, restraints and opportunities present for the active as well new entrants in the market. Also, the insightful report provides thorough analysis of BPO in Public Market right from past trends to market forecast from 2018 to 2023 to its readers.

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This report studies the global BPO in Public market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global BPO in Public market by companies, region, type and end-use industry.

BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.According to the report, the Global BPO market in the Public sector is witnessing high growth because of the increased collaboration of IT services in the BPO sector. IT has facilitated the automation of various activity segments such as procurement, orders to pay, invoicing, accounts receivable, payroll outsourcing, and many others. Automation is increasingly being adopted to mitigate productivity problems and to control rising costs.In 2017, the global BPO in Public market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India

Market segment by Type, the product can be split into
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing

Market segment by Application, split into
Military
Police
Public Education
Public Transit
Healthcare Services
Others

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Table of Contents

1 Industry Overview of BPO in Public
1.1 BPO in Public Market Overview
1.1.1 BPO in Public Product Scope
1.1.2 Market Status and Outlook
1.2 Global BPO in Public Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 Europe
1.2.3 China
1.2.4 Japan
1.2.5 Southeast Asia
1.2.6 India
1.3 BPO in Public Market by Type
1.3.1 F&A Outsourcing
1.3.2 CRM BPO
1.3.3 HR Outsourcing
1.3.4 Procurement Outsourcing
1.4 BPO in Public Market by End Users/Application
1.4.1 Military
1.4.2 Police
1.4.3 Public Education
1.4.4 Public Transit
1.4.5 Healthcare Services
1.4.6 Others

2 Global BPO in Public Competition Analysis by Players
2.1 BPO in Public Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 Accenture
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 BPO in Public Revenue (Million USD) (2013-2018)

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