Click & Collect in the UK, Market Demand, Applications, Upcoming Trends, On-going Demand, Scope and Forecast 2018-2023

Albany, US, 2019-Mar-12 — /EPR Network/ —This research study added to the broad database of Market Research Hub (MRH) focusing on the Click & Collect in the UK, 2018-2023 delivers an in-depth outlook to present information about executive summary and key performance indicators. Furthermore, readers can gather knowledge about the economic status, demographics and competitive landscape which is prevailing in the concerned industry during the review period, 2018-2023. Overall, the purpose of this assessment is to present a clear picture highlighting the transformations expected to occur in the Click & Collect in the UK driven by major trends and opportunities.

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Click & Collect in the UK, 2018-2023


“Click & Collect in the UK, 2018-2023”, report forms part of GlobalData’s Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the click & collect channel. The report analyses the market, the main trends, and consumer attitudes towards the channel.

Click & Collect penetration has risen 1.2ppts from 2017 to 2018, driven mostly by male online shoppers and the dominance of the clothing & footwear sector.

The click & collect channel is forecast to continue growing rapidly to 2023, accounting for 12.9% of online spend by 2023.


– Clothing & Footwear will remain the largest sector within the click & collect channel, accounting for 60% of spend in 2018, as the sector continues to grow rapidly online.
– Store closures will reduce the availability of click & collect so retailers must consider other ways to cater for shoppers who prefer this fulfilment option, such as partnering with other retailers or third-party pickup providers.
– Retailers have improved click & collect services in terms of speed of delivery and cost, but the instore journey must now be improved to ensure the option offers all-round convenience for shoppers.

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Table of Contents

Channel drivers and inhibitors in click & collect
Main issues in click & collect
The instore collection journey must be improved
The impact of store closures needs to be minimised
Retailers’ click & collect services have plateaued
Channel definitions
Overall channel size
Channel in context
Overall channel size
Overall channel growth
Sector growth in click & collect
Clothing & footwear
DIY & gardening
Food & grocery
Furniture & floorcoverings
Health & beauty
Click & collect retailer penetration
Profile: John Lewis
Profile: Marks & Spencer
Profiles of Argos, Next, Debenhams, Boots
Click & collect comparisons
Who shops
Who shops: books
Who shops: clothing & footwear
Who shops: DIY & gardening
Who shops: electricals
Who shops: entertainment
Who shops: food & grocery
Who shops: furniture & floorcoverings
Who shops: health & beauty
Who shops: homewares
Shopper profile by sector
The shopper journey
Shopping habits: device used
Shopping habits: device penetration by demographic
Shopping habits: time online shoppers made an order
Shopping habits: time that online orders are picked up
Shopping habits: location of purchase
Shopping habits: journey to pick up purchases
Shopping habits: checking purchases
Shopping habits: additional purchases instore
Shopping habits: length of research time
Shopper motivations
Shopper motivations: Drivers of click & collect usage
Shopper motivations: Drivers by demographic
Shopper motivations: Views on future click & collect usage
Shopper motivations: Option chosen if click & collect unavailable
Satisfaction of fulfilment methods
Definition and methodology

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