Enterprise feedback management (EFM) software program lets in businesses to solicit and manipulate remarks and facts from their clients in a centralized location. EFM software program transforms customer comments (e.g., surveys) into actionable statistics and permits the distribution of that information during an organization. Companies can use EFM systems to accumulate records on customers, employees, and market research. These equipment are often designed for use by means of multiple events in an company who have varying roles and permissions, and are frequently built-in with CRM software.
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While EFM software program can have vast overlap with survey software and journey administration software, the three categories are mutually exclusive. Compared to merchandise in the Survey category, EFM merchandise are extra unique to business use instances and grant applicable features like Net Promoter Score (NPS) calculation and integrations with CRM software. They additionally grant extra built-in evaluation tools, triggers, and post-feedback actions in contrast to survey products. Meanwhile, merchandise in the Experience Management class build on the core functionality of EFM by means of adding points that enable businesses to execute closed-loop actions primarily based on received feedback.
Global Enterprise Feedback Management Software Market Segmentation
Regional Research Reports has segmented the global enterprise feedback management software market based on type, and application at a regional and global level. Geographically, the research report has considered the five regions, namely, North America, Europe, Asia Pacific, South America, and the Middle East & Africa. Moreover, the research study focuses on the market analysis of the tier-1 countries, such as the USA, China, Germany, India, the UK, Japan, France, Italy, Spain, Russia, South Korea, and other territories.
Global Enterprise Feedback Management Software Market Analysis, by Type
- On-Premises
- Cloud Based
Global Enterprise Feedback Management Software Market Analysis, by Application
- Large Enterprised
- SMEs
Global Enterprise Feedback Management Software Market Growth, by Region and Country, 2018-2021, 2022-2030 (US$ Millions)
Global Enterprise Feedback Management Software Market Analysis, by Region and Country
- North America (US, Canada, Mexico)
- Europe (Germany, UK, France, Italy, Spain, Russia, Switzerland, Poland, Belgium, the Netherlands, Norway, Sweden, Czech Republic, Slovakia, Slovenia, Rest of Europe)
- Asia Pacific (China, India, Japan, South Korea, Indonesia, Thailand, Malaysia, Vietnam, Singapore, Australia & New Zealand, Rest of Asia Pacific)
- South America (Brazil, Argentina, Peru, Colombia, Rest of South America)
- The Middle East & Africa (UAE, Saudi Arabia, South Africa, Egypt, Qatar, Northern Africa, Rest of MEA)
Global Enterprise Feedback Management Software Market Competitive: Key Players
The report includes a detailed analysis of leading market players, such as:
- Key companies Enterprise Feedback Management Software revenues in global market, 2018-2021 (Estimated), (US$ Millions)
- Key companies Enterprise Feedback Management Software revenues market share in global market, 2021 (%)
- Key companies Enterprise Feedback Management Software sold in the global market, 2018-2021 (Estimated)
Leading Enterprise Feedback Management Software Manufacturers –
- Qualtrics
- MaritzCX
- Inquisium
- Verint
- Wootric
- SurveyMonkey
- QuestionPro
- InMoment
- Medallia
- Questback
- AskNicely
(Note: The list of the key market players can be updated with the latest market scenario and trends)
Enterprise Feedback Management Software Market Report Covers Comprehensive Analysis On:
- Market Segmentation & Regional Analysis
- Market Size of 10 years
- Pricing Analysis
- Supply & Demand Analysis
- Product Life Cycle Analysis
- Porter’s Five Forces & Value/Supply Chain Analysis
- Developed & Emerging Economies Analysis
- PESTEL Analysis
- Market and Forecast Factor Analysis
- Market Opportunities, Risks, & Trends
- Conclusion & Recommendation
- Regulatory Landscape
- Patent Analysis
- Competition Landscape
- 15+ Company Profiles
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Report Scope and Details
Report Features |
Details |
Base Year of the Analysis |
2021 |
Historical Period |
2018-2020 |
Forecast Period |
2022-2030 |
CAGR |
12.2% |
Market Size |
USD Multi-Million |
Segment Coverage |
Type, Application, Region |
Region Covered |
North America, Europe, Asia Pacific, South America, Middle East and Africa |
Countries Covered |
US, Canada, Mexico, Germany, UK, France, Italy, Spain, Russia, Switzerland, Poland, Czech Republic, China, India, Japan, South Korea, Indonesia, Thailand, Malaysia, Singapore, Australia & New Zealand, Brazil, Argentina, Peru, Colombia, UAE, Saudi Arabia, South Africa, Egypt, Qatar |
Companies Covered |
Qualtrics, MaritzCX, Inquisium, Verint, Wootric, SurveyMonkey, QuestionPro, InMoment, Medallia, Questback, AskNicely |
Customization Scope |
20% Free Customization |
Report Price and Purchase Option |
Single User License: USD 3150 |
Post-Sale Analyst Support |
2 Months/60 Days |
Delivery Format |
PDF and Excel on mail (We also provide the editable version of the report in Word/PPT format on special request with additional charges) |
Enterprise Feedback Management Software Market Research Methodology
The report is based on analysis through extensive secondary research and primary Interviews.
The secondary data sources include the company website, annual reports, investor presentations, press releases, white papers, journals, certified publications, government websites, and articles from the industry.
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Similarly following is the list of a few paid secondary sources/databases,
- Factiva
- Statista
- D&B Hoovers
- Owler
- Enlyft
- HG Insights
- Bloomberg
- Crunchbase
The primary sources include CXOs, VPs, directors, technology & innovation directors, product managers, and related executives from key organizations from both the supply and demand sides. Similarly, we have also interviewed various end user organizations. We cannot reveal the end-user organizations due to non-disclosure agreements.
For instance, the region forecast is based on extensive secondary research and primary Interviews. We have conducted primary interviews across the regions to get more region-specific insights. Additionally, primary interviews were conducted with independent consultants and subject matter experts in respective regions. These experts were interviewed to obtain qualitative and quantitative information related to the market and validate the research findings and estimations. The primary and secondary data inputs referred for triangulation and forecast for the region segment are as follows,
- Top Player’s historic revenues and Year on Year Growth
- Top Players’ regional presence and revenue patterns
- Recent Developments and strategies of vendors and end users (E.g., Mergers & Acquisitions, Partnerships, New Product Launch, and others)
- R&D Investments & Innovation Landscape
- Start-up Ecosystem and Funding Initiatives
- Regulatory Environment and Implications (Country or region Specific)
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