SaaS Customer Success Software Bulks Up Platform with New Features

Kilterly, LLC launches new features to give customers a more robust system.

ANKENY, Iowa, United States, 2019-Apr-11 — /EPR Network/ — SaaS Customer Success Software adds new features to expand their platform. By adding a Salesforce two-way integration, expanding their tracking analytics, adding an activity tool and more, this software is aiding businesses in their pursuit of customer success.

Based in Ankeny, Iowa, Kilterly, LLC wants to give customers more with their software. With their new activity tool, Kilterly will automatically track all efforts being made to retain those customers such as emails, surveys, and tasks completed through campaigns. The Salesforce two-way integration will allow both Kilterly and Salesforce to pass information back and forth, from one system to another.

“With these new integrations, customers can boost their customer success efforts with the apps and online services which make operating their business even easier,” said Chris Arringdale, Co-Founder & President of Kilterly. “In addition to adding new features, we are expanding the capabilities of our customer success platform.”

Some expansions to their current offerings include making their Health Score and Dashboard customizable, expanding usage tracking analytics, and adding more filters to their client list tool. Customers can now determine which metrics should apply to their health score. Also, the usage tracking analytics expansion includes more parameters monitored, along with providing more data. With more filters available, Kilterly clients will be able to segment their customer lists to create campaigns and apply certain rules to specific segments.

“We knew we had a great product when we were starting, but we want to build upon what we already had to make it even better. With our expansions and additions, Kilterly customers will be able to get an even deeper look into how and where their customers are finding value within their product or software. After all, that’s what customer success is all about,” said Arringdale.

For further details on Kilterly’s latest additions, visit


Kilterly, LLC provides customer success software to small, medium, and enterprise-sized companies. Kilterly provides insights that empower companies to better cross-sell and upsell while building and maintaining a healthy customer success strategy. Customer retention is the bedrock for the growth of a company. For companies to retain clients, it is essential that they are engaged in your services/product.

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