Revenue Assurance Market 2030: Insights into Consumer Behavior and Billing Practices

Report Overview

The global revenue assurance market size was valued at USD 5.68 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 11.5% from 2024 to 2030. Revenue assurance is an operator’s process to ensure that revenues for the services provided to customers and third parties are precisely billed, accounted for, and fully collected. It is an umbrella term that describes a company’s activities to ensure that its procedures and processes reduce revenue leakage. Leakages occur when the company has earned revenue and services rendered to the customers are lost on their way to the billing systems. Therefore, the increasing incidence of revenue leakages is one of the prominent factors expected to drive the market over the forecast period.

Changes occurring in the internal customer priorities, a mismatch between component expectations and deliverables due to implementation issues or poor communication, and unknown or unforeseen invoicing and billing errors are some of the reasons that lead to revenue leakage. Revenue assurance promises to help telecom providers secure revenue for services they offer, which they cannot charge for due to ineffective back-office practices like record maintenance, regulatory compliance, and accounting. Relatively modest costs and quick payback make revenue assurance a more compelling option for carriers to improve profits than acquiring new customers or expanding into new markets. With cost and revenue leakages arising across the operator’s business, it is essential to recognize the cause of revenue leakages, measure their enormity, and holistically address them.

Gather more insights about the market drivers, restrains and growth of the Global Revenue Assurance Market

Solution Insights

The software segment dominated the global industry and accounted for a revenue share of 62.3% in 2023. The growth of this segment is attributed to the availability of highly flexible and innovative revenue assurance software. The distinctive process-driven methodology of this software aids service providers and significantly enhances their business and financial performance by efficiently identifying revenue leakages within the desired network. It allows traffic to be monitored, highlighting all irregularities that could direct an inappropriate use of services, delivering a flexible, easy-to-use environment to control apprehensive events, and allowing an automatic pause of specific services to be instigated if particular conditions arise.

Deployment Insights 

The cloud segment accounted for the largest revenue share in 2023 and is expected to expand at the fastest CAGR over the forecast period. A paradigm shift from on-premise to cloud is set to create varied opportunities in the market in the years to come. Cloud enables operators to access high speed, agility, and effective management of revenue and fraud. For instance, WeDo Technologies provides revenue assurance and fraud management components and continues to invest in its cloud-based components, reinforcing its commitment to enable telecom operators to protect their revenues and minimize fraud.

End Use Insights

The telecom segment dominated the market and held the largest share in 2023. The segment’s dominance is driven by the increasing incidences of telecom fraud, one of the key reasons for revenue leakages in the telecom industry. For instance, according to the Fraud Loss Survey conducted by the Communications Fraud Control Association (CFCA), telecom operators lost USD 38.95 billion in 2023, a reported 12% increase in fraud losses in 2023 compared to 2021. Apart from fraud, which is a huge cause, revenue leakage also occurs from communication gaps in planning, inferior systems coordination, poor processes, new products, and incorrect call detail records & tariffs, which are not properly endorsed.

Regional Insights

North America dominated the global revenue assurance market and accounted for a revenue share of 33.0% in 2023. The growth of this industry is attributed to multiple factors, such as a favorable business environment in the region, rising new incidents of revenue leakages, and strong consumer support that continues to boost innovative projects and growth in technology expenditure. The revenue assurance market in North America has witnessed substantial growth due to the expanding telecom sector and rising awareness regarding the influences of revenue leakages on an organization’s overall profitability.

Key Companies & Market Share Insights

Some key companies involved in the revenue assurance market include SUBEX, Araxxe, Tech Mahindra Limited, Amdocs, Mobileum, and others. To address growing competition in the industry, the companies are adopting strategies such as innovation, enhanced geographical presence, expansion of solutions portfolio and collaborations with other organizations.

• SUBEX, a global telecom analytics solutions company, offers a range of solutions for fraud management, signaling risk intelligence, business assurance, enterprise billing, enterprise cybersecurity, partner ecosystem management, and enterprise asset management. The company has a strong presence across multiple regional markets and also offers a wide range of services, such as subcontracting services, managed services, support services, and implementation and customization support services.
• Araxxe, a major market participant in revenue assurance, end-to-end billing verification, and interconnect fraud detection solutions industry, offers its expertise to telecommunication companies worldwide. The company operates its monitoring services in a ‘service bureau’ mode. Araxxe’s services portfolio includes rating & billing verification, inbound & outbound roaming billing, data services billing verification, interconnect bypass detection, OTT bypass detection, and SMS termination verification.

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Key Revenue Assurance Companies:

The following are the leading companies in the revenue assurance market. These companies collectively hold the largest market share and dictate industry trends.

• Accenture
• Amdocs
• Araxxe
• Hewlett Packard Enterprise Development LP
• IBM
• SUBEX
• TATA Consultancy Services Limited
• Tech Mahindra Limited
• Telefonaktiebolaget LM Ericsson
• TEOCO
• Mobileum

Revenue Assurance Market Segmentation

Grand View Research has segmented the global revenue assurance market based on component, deployment model, end-use vertical, and region:

Revenue Assurance Component Outlook (Revenue, USD Million, 2017 – 2030)

• Software
• Services

Revenue Assurance Deployment Outlook (Revenue, USD Million, 2017 – 2030)

• On-premise
• Cloud

Revenue Assurance End-use Outlook (Revenue, USD Million, 2017 – 2030)

• BFSI
• Telecom
• Healthcare
• Retail
• Energy & Utilities
• Others

Revenue Assurance Regional Outlook (Revenue, USD Million, 2017 – 2030)

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
• Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
• Latin America
  • Brazil
  • Mexico
• Middle East and Africa
  • Saudi Arabia
  • South Africa
  • UAE

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Recent Developments

• In August 2024, Grameenphone, one of the largest telecommunication service providers catering to a large number of subscribers, collaborated with Mobileum, a major market participant in the analytics solutions industry, to implement its risk management transformation strategy via Mobileum’s next-generation revenue assurance and fraud management (RAFM) solution.
• In April 2024, SUBEX announced a deal with one of Asia Pacific’s prominent telecommunication service providers for AI-driven business assurance. Subex Pte Ltd, a subsidiary of SUBEX, signed the agreement, leveraging the company’s advanced business assurance solution on HyperSense. The partnership aims to enhance customer experience through quality service by providing superior, unparalleled 5G connectivity and integrated solutions.

About Grand View Research

Grand View Research is a full-time market research and consulting company registered in San Francisco, California. The company fully offers market reports, both customized and syndicates, based on intense data analysis. It also offers consulting services to business communities and academic institutions and helps them understand the global and business scenario to a significant extent. The company operates across multitude of domains such as Chemicals, Materials, Food and Beverages, Consumer Goods, Healthcare, and Information Technology to offer consulting services.

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