How CallerDesk Transforms Business Communication with Advanced Cloud Call Center Solutions

Noida, India, 2025-06-07 — /EPR Network/ — CallerDesk, a patent-granted cloud telephony provider, is redefining how businesses of all sizes, especially Micro, Small, and Medium Enterprises (MSMEs), manage customer communications. With over 1,000 clients, including HCL Avitas, medanta, park+, housing.com, Janani etc. CallerDesk is streamlining customer support operations for businesses across India.

Founded in Noida and backed by IIM Lucknow-EIC as a seed-funded startup, CallerDesk has also been recognized as an Emerging IT Company by the Indian Achievers Forum. The company currently supports over 25,000 customer support executives who use its platform daily to handle calls, track communication, and boost customer satisfaction.

“We built CallerDesk to empower MSMEs with tools that were previously only accessible to large enterprises,” said Kaushal Bansal, Founder & CEO of CallerDesk. “Our platform enables businesses to set up a fully functional virtual call center in just 30 minutes with no expensive hardware or IT team needed.”

Addressing the Communication Gap for MSMEs

While large corporations can afford dedicated call centers, MSMEs often face significant challenges due to limited budgets, outdated systems, and a lack of automation. The COVID-19 pandemic further exposed these gaps as businesses scrambled for remote-friendly solutions.

CallerDesk bridges this gap with its cloud-based platform that eliminates infrastructure costs and offers smart automation. Its mobile-first, plug-and-play solution makes it easy for any business to get started quickly.

Key Features of the CallerDesk Platform

• CallerDesk Connect Mobile App – Manage all incoming and outgoing business calls from one intuitive interface

• Call Tracking & Real-Time Analytics – Improve follow-ups, track agent productivity, and increase retention

• Affordable Pricing – CallerDesk offers a pay-per-use pricing model. You only pay for the services you use, making it accessible and budget-friendly for startups and MSMEs.

• CRM Integration – CallerDesk offers free integration with popular CRMs like Zoho, LeadSquared, Freshsales, Pabbly, and more.

• Instant Setup – Deploy a virtual call center in less than 30 minutes, ideal for remote or hybrid teams

Strong Commitment to Data Security and Compliance

CallerDesk has built its platform on a foundation of trust and compliance. The company’s data protection policies are fully aligned with the Digital Personal Data Protection (DPDP) Act 2023, ensuring privacy-first operations. Additionally, CallerDesk holds a Virtual Network Operator (VNO) license, making it one of the few CPaaS providers in India with such regulatory clearance.

About CallerDesk

CallerDesk is a Noida-based cloud telephony platform that helps businesses manage customer interactions with ease. With a focus on innovation, security, and affordability, the platform is tailored for MSMEs and enterprises looking to improve their communication processes without the cost of traditional setups. CallerDesk offers solutions like IVR systems, automated follow-ups, CRM integrations, real-time analytics, and more.